Privacy Policy

This Privacy Policy explains how Portable Detail (“Portable Detail,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit portabledetail.com, book or manage services through our online booking platform, communicate with us, or otherwise use our mobile vehicle detailing services in and around St. George, Utah.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Who We Are

Portable Detail is a mobile vehicle detailing business operated by Janson Port, based in St. George, Utah. We provide on-location detailing, ceramic coating, window tint quotes, and related vehicle care services.

Online booking, quotes, customer accounts, and related scheduling tools are provided through ReHive (rehive.tech). When you create an account, book a service, request a quote, or make a payment through those tools, ReHive and its payment processors may collect and process information on our behalf.

2. Information We Collect

2.1 Information you provide

• Contact details: Name, email address, phone number, and service address or location.
• Vehicle details: Make, model, year, size/type, condition notes, and other information you provide for quoting or service.
• Booking and account details: Appointment preferences, service history, account credentials, and messages you send through booking or support channels.
• Payment details: Billing information and transaction records. Payment card data is processed by our payment processors; we do not store full card numbers on our website.
• Communications: Emails, texts, calls, form submissions, reviews, and other messages you send us.
• Marketing preferences: Your choices about receiving promotional communications, when applicable.

2.2 Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, referring URLs, approximate location derived from IP, and general interaction data on our website.
• Cookies and similar technologies: Cookies, local storage (for example, theme preference), pixels, and similar tools used for site functionality, analytics, and advertising measurement where enabled.

2.3 Information from service providers

• Booking and payments: ReHive and payment processors may provide booking, account, and payment status information needed to fulfill your service.
• Communications providers: Delivery/status data related to emails or text messages used for confirmations and service updates.
• Analytics and advertising partners: Aggregated or event-level insights if we use analytics or ad platforms on our site.

3. How We Use Your Information

We use personal information to:

• Schedule, perform, and follow up on detailing, coating, tint, and related services
• Provide quotes, confirmations, reminders, receipts, and service updates
• Create and maintain customer accounts through our booking platform
• Process payments and prevent fraud or misuse
• Respond to inquiries and provide customer support
• Improve our website, services, and customer experience
• Send service-related or promotional messages where permitted by law and your preferences
• Comply with legal obligations and enforce our Terms of Service

4. Text Messages and Emails

If you provide a phone number or email address when booking or contacting us, you may receive transactional messages such as appointment confirmations, reminders, service status updates, receipts, and account notices. Carrier message and data rates may apply for SMS.

You can opt out of marketing emails using the unsubscribe link in those messages, and you can opt out of marketing texts by replying STOP. You may still receive non-marketing messages needed to complete a booking or provide the service you requested.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: ReHive, payment processors, hosting/CDN providers, email/SMS providers, analytics tools, and similar vendors that help us operate the business
• Professional advisors: Accountants, attorneys, or insurers when reasonably necessary
• Legal and safety needs: When required by law, legal process, or to protect rights, safety, or property
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections
• With your direction: When you ask us to share information or otherwise consent

6. Cookies and Similar Technologies

We and our providers may use:

• Essential cookies/storage: Needed for basic site function (for example, remembering your theme preference)
• Analytics cookies: Help us understand how visitors use the site
• Advertising/measurement cookies: May be used if we run advertising campaigns (for example, conversion measurement)

You can control cookies through your browser settings. Blocking some cookies may affect site functionality. Booking and account features on ReHive may use their own cookies and privacy practices, which are governed by ReHive’s policies.

7. Data Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal, tax, and accounting requirements. When information is no longer needed, we delete it or de-identify it where practical.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on applicable law, you may have rights to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing communications
• Update account details through your customer account where available

To make a request, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11. Third-Party Sites and Platforms

Our website may link to third-party sites and tools, including ReHive booking/account pages, social media (for example, Instagram and Facebook), maps, and payment providers. Those services are governed by their own privacy policies. We are not responsible for their practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date below will reflect the latest revision. Continued use of our website or services after an update means you accept the revised policy.

13. Contact Us

Questions about this Privacy Policy or your information can be sent to:

Portable Detail
Attn: Janson Port
Email: jansonport@portabledetail.com
Phone: (435) 708-3564
Address: 451 N 1300 E St, St. George, UT 84770