This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our vehicle detailing services, website, and related customer account features.
By using our services, you understand and agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.
1. Information We Collect
1.1 Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, phone number, and preferences.
- Profile Information: Information you add to your profile such as your address, vehicle information (make, model, year, color, license plate), service preferences, and profile picture.
- Payment Information: When you make a purchase or subscribe to our services, we collect payment information, billing addresses, and transaction details. Note that payment card information is processed by our secure payment processors.
- Communications: When you communicate with us directly, we collect information you provide in your messages, including attachments, images, and feedback.
- Scheduling Information: Details about your service bookings, appointment preferences, and service history.
- Marketing Preferences: Your choices regarding receiving marketing communications and the types of services you're interested in.
1.2 Information We Collect Automatically
- Usage Data: We collect information about how you interact with our website, mobile app, and services, including pages visited, features used, time spent, and actions taken.
- Device Information: We collect information about the devices you use to access our services, including IP address, browser type, operating system, mobile device identifiers, and mobile network information.
- Location Information: With your consent, we may collect precise location information from your device to provide location-based services, such as finding nearby service locations or providing mobile detailing services.
- Cookies and Similar Technologies: We use cookies, pixels, web beacons, and similar technologies to collect information about your browsing behavior and preferences.
1.3 Information from Third Parties
- Social Media: If you choose to connect your social media accounts or use social media login features, we may collect information from these accounts, such as your name, email address, and any information you make publicly available.
- Business Partners: We may receive information about you from our business partners, such as referral sources, marketing partners, and service providers.
- Public Sources: We may collect information about you from publicly available sources to enhance our services and verify information.
2. How We Use Your Information
We use the information we collect to:
- Provide and Improve Our Services: Set up and maintain your account, process transactions, deliver requested services, and enhance the user experience.
- Personalization: Customize your experience by remembering your preferences, previous services, and vehicle information.
- Communication: Send service confirmations, appointment reminders, important updates, maintenance recommendations, and respond to your inquiries.
- Marketing: Send promotional messages, special offers, and information about new services that may interest you, subject to your marketing preferences.
- Subscription Management: Process subscription payments, manage recurring service schedules, and send subscription-related communications.
- Automated Communications: Send automated text messages and emails for appointment confirmations, reminders, and service updates.
- Analytics and Improvement: Analyze usage patterns and trends to improve our website, mobile app, and services.
- Security and Fraud Prevention: Protect our systems, users, and services from fraudulent activity, unauthorized access, and other potential threats.
- Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.
3. Automated Communications
Our service includes automated communication features such as text messages and emails. By providing your contact information and using our services, you consent to receive:
- Appointment Confirmations: Automatically generated messages confirming your scheduled services.
- Service Reminders: Notifications about upcoming appointments or recommended maintenance.
- Status Updates: Messages regarding the status of your service (started, completed, delayed, etc.).
- Payment Notifications: Information about processed payments, receipts, and subscription renewals.
- Account Notifications: Updates about your account status and security alerts.
You can opt out of automated marketing messages at any time by updating your communication preferences in your account settings, clicking the unsubscribe link in our emails, or replying "STOP" to text messages. However, you may still receive non-marketing messages that are essential to providing our services.
4. Subscription Services
For users who subscribe to our recurring service plans, we collect and process additional information, including:
- Subscription Details: The type of subscription plan, frequency of services, pricing, and subscription history.
- Recurring Payment Information: Payment method details for processing subscription payments.
- Service Preferences: Specific preferences for recurring services, such as preferred days, times, and service specifications.
We use this information to manage your subscription, process recurring payments, schedule regular services, and provide subscription-related support. You can modify or cancel your subscription at any time through your account settings or by contacting customer support.
5. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We share information with third-party service providers who help us operate our business, such as payment processors, cloud storage providers, email and text message service providers, customer support tools, and analytics services.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- With Your Consent: We may share your information with third parties when you have provided your consent to do so.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of your relationship with us (e.g., how long you have an account or subscribe to our services)
- Legal obligations that require us to retain data for specific periods
- Statute of limitations under applicable law
- Ongoing or potential disputes or legal claims
- Guidelines from regulatory authorities
When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive information
- Secure storage systems and data processing practices
- Access controls and authentication procedures
- Regular security assessments and monitoring
- Staff training on data protection and privacy
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information in certain circumstances.
- Restriction: Request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection: Object to our processing of your personal information in certain circumstances.
- Withdrawal of Consent: Withdraw your consent at any time where we rely on consent to process your personal information.
You can exercise many of these rights through your account settings. For other requests, please contact us using the information provided in the "Contact Us" section below.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website. Cookies are small data files that may include an anonymous unique identifier. We use the following types of cookies:
- Essential Cookies: Required for the website to function properly.
- Analytical/Performance Cookies: Help us understand how visitors interact with our website.
- Functionality Cookies: Allow us to remember choices you make and provide enhanced features.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant advertising.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
10. Children's Privacy
Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we might have any information from or about a child under 13, please contact us.
11. Third-Party Links and Services
Our website and communications may contain links to third-party websites, services, and applications that are not operated by us. When you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice, such as sending an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: